Patient Charter


You and Your General Practice

Whether you make your request by phone, on-line or visiting your practice, you may be asked to give your practice some details so that they can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you within one working day what will happen next.
This could be:
- An appointment with a clinician
- A phone call with a clinician
- A text message responding to your query
- Advice to go to a pharmacy or another NHS service.
Your practice will decide what is best for you based on your clinical need.
Your practice cannot tell you to just call back the next day.
New Surgery Opening Times;
Monday - Friday - 08:00 - 18:30
See here for more information - You and Your General Practice
Online Access
Your Own Online Access Account
Here is the form to fill in if you would like an account on our website - System Online Registration Form
Once you have filled in the form, please email this to - cpicb.adminnuffieldroad@nhs.net
You can log in with a username and password. You can view your medical records, book appointments, order medications, view your test results and other things.
You can also have a NHS app account to view all your records online, click the link to sign up - NHS Website
Proxy Access
You can view another person's records too, to order their medications on their behalf, book an appointment on their behalf.
You can do this by going online and completing the form on the NHS website - click here
Alternatively you can fill in this form online and that will be sent through to the surgery and we will give you the access from there.
Once you have your username and password you can then log in Access Your Medical Account Online
You can view your medical records, order medications, book appointments and look at your test results.
This can also be done on the NHS app. This also provides a lot of helpful information that you may need.
Page created: 16 December 2021