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Latest Advice December 2020

Please see below the latest advice from the practice and short film from NHS England about how to access your GP practice

Covid-19 Vaccine – scam message

Please wait to be invited for a Covid-19 vaccination. You may receive this via a letter or text message asking you to call us. Please be aware that we will never ask for payment for the Covid-19 vaccination and any text message requesting payment should be ignored

We’re here to help

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

We are open and if you need to see your GP, please ring us on 01223 423424 – our opening hours are 8.30 am until 6.00pm 

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

If you are waiting for a check-up, please be assured we will be in touch

 

For the latest NHS information and advice on coronavirus or to book a test visit https://www.nhs.uk/conditions/coronavirus-covid-19/

What to expect when you visit our practice

To ensure the safety of our staff and patients we have measures in place to minimise the risk from coronavirus.

 On arrival you find our door is locked. This is to enable us to manage the number of patients within the practice at any one time. Please ring the intercom to speak to a member of practice team.

 

All patients attending an appointment at the practice are asked to follow our safety guidelines:

 

  • Please be on time for your appointment, if you are early please wait in your car or outside until your allocated appointment time
  • If you are waiting outside, please ensure social distancing at all times (please wear suitable clothing for weather/bring an umbrella)
  • Please wear a mask when inside the practice 

If you have any questions or concerns about attending your appointment, please contact the practice.

What to expect from your video or telephone consultation

 You will be advised of the time of your appointment and joining details. If you are unsure about using video please request a telephone appointment.

 Things to consider ahead of your consultation:

 

  • Please ensure you are ready to accept the telephone/online call at the allocated time
  • Find somewhere quiet and confidential to have the call and, if this isn’t possible or is tricky, make this clear when you are making your appointment.
  • If you would like to have someone with you for your consultation, please ask a family member or friend can join the call with you
  • It is a good idea to have a pen and paper with you so you can write down advice or next steps

 If the GP or nurse decides they need to see you in person you will be offered a face-to-face appointment at the practice and they will confirm these details with you.

 

Extension of flu vaccination programme to 50 to 64 year olds

Patients over the age of 50 will be entitled to a free flu vaccination from 1 December. We are coordinating this next phase of flu clinics and will be in contact with all eligible patients to book an appointment. Alternatively, you can book an appointment with your local Pharmacy from 1 December onwards.

 

Keeping you safe. Changes we have made in response to COVID-19

We are open as usual but we have made some changes to the way we work to keep you safe.

Social distancing in the building

To make sure we can maintain 2-metre social distancing in the waiting room we have limited the number of people in the building. Unfortunately, this has meant we have had keep the front door closed and use the intercom system to let you in. This may mean you will have to wait outside until there is enough room in the building. We hope to open the front door again in the spring but this will depend on guidance from NHS England.

Consultations

We are offering face-to-face, video, telephone and online consultations. For face-to-face and video consultations with GPs, we ask you to book a telephone consultation first, either through reception or by booking online. A face-to-face or video consultation will be arranged if you and your doctor agree one is needed. Please see below for more details on online consultations and our digital offer.

Separate areas

We have a dedicated doctor and a separate area for people who need to be seen in the surgery because of symptoms that could be COVID-19. We use a separate entrance for this area and they do not enter the waiting room.

Screening

Our reception staff will call you the day before a prebooked appointment to ask if you have a temperature, persistent cough or have lost your sense of smell or taste. If you have any of these symptoms, we will ask you to rebook your appointment.

In addition, everyone who enters the building has a temperature check and we ask everyone in the building to wear a facemask. All our healthcare professionals wear PPE for all consultations as recommended by Public Health England.

 


Covid-19 Related Absence from school a Quick Guide for Parents

Please view the below link for advice for school aged children. 

Quick Guide


 

Nuffield Road Medical Centre where the team work together to provide high quality NHS services

Welcome to our Website

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Our Statement of Purpose

To provide the highest standards of patient-centred healthcare, utilising fully the resources available to us whilst treating all our patients with equality and respect.

To see our full Statement of Purpose click HERE

One Click Away

Convenience doesn’t stop there and you can now access a number of services online.  Making and cancelling appointment,  ordering repeat prescriptions, viewing test results, viewing your summary care record and sending us your comments are just a click away. For more information

iPad and iPhone users can access the online service on the move.  Just search for 'SystmOnline' within the App Store and download it free to any ios device.

If you haven't already got login details you can apply for them by coming in to the Practice and providing photo ID and completing an application form. 

For more information click HERE

Please use this link; SYSTMONLINE

We Encourage Feedback

If you would like to let us know about your experience at Nuffield Road Medical Centre you may e-mail us at CAPCCG.NRMCpatients@nhs.net please note we are unable to accept appointment requests or cancellations via e-mail. Alternatively we encourage feedback on the NHS Choices Website

(Site updated 20/01/2021)
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