02 June 2023

Lloyds Pharmacy at Nuffield Road are again struggling with staffing issues. We are aware this is affecting our patients when collecting prescriptions.

If a prescription is already with Lloyds Pharmacy, the pharmacy staff are there and can advise if they can issue your prescription. If Lloyds Pharmacy have already accepted your prescription, unfortunately we are unable to reissue this. Any problems getting your prescription from Lloyds Pharmacy should be raised with Lloyds Pharmacy Head Office on 0345 600 3565.

We are aware Lloyds Pharmacy at Nuffield Road will be changing hands although we do not have any more details at this time. In the meantime, we will no longer be issuing prescriptions to any LloydsPharmacy. Where Lloyds Pharmacy is your nominated Pharmacy any future prescriptions will be sent to the spine (central hub) this will give you the flexibility to collect your prescription from any pharmacy if they are closed.

We ask that you do not contact the surgery about issues with Lloyds Pharmacy. Thank you.

Again, we apologise on behalf of Lloyds for the inconvenience this continues to cause.

Thank you for your patience at this time.

20 February 2023

On Wednesday 22 February 2023, the surgery will be closed from 12:30 pm to 2.30 pm for staff training. The surgery, and the phone lines will re-open at 2.30 pm.

Thank you.

23 December 2022

Over the Christmas and New Year period, our opening times are below.  On the days we are closed, if you need to seek urgent treatment please contact 111 or 999.

Saturday 24 December 2022 - Closed

Sunday 25 December 2022 - Closed

Monday 26 December 2022 - Closed

Tuesday 27 December 2022 - Closed

Wednesday 28 December 2022 - open as usual

Thursday 29 December 2022 - open as usual

Friday 30 December 2022 - open as usual

Saturday 31 December 2022 - Closed

Sunday 1 January 2023 - Closed

Monday 2 January 2023 - Closed

Tuesday 3 January 2023 - open as usual

22 December 2022

We are pleased to let you know about the Baby Check App.  Baby Check features 19 simple checks that parents can do if their baby is showing signs of illness. Each check tests for a different symptom and when completed, a score is calculated that tells parents or carers how ill their baby is. The app then lets parents know whether their baby needs to see a doctor or health professional.

Download for FREE from Google Play or the App Store.

https://www.lullabytrust.org.uk/safer-sleep-advice/baby-check-app/

13 December 2022

Update about Lloyds Pharmacy Nuffield Road

Lloyds Pharmacy Nuffield Road have advised the surgery that they are not accepting any further prescriptions at the moment. Any prescriptions that have already been sent to them, Lloyds will make them available (electronically to a central system, known as the Spine) for patients to collect from any pharmacy.

If you are waiting for the pharmacy to dispense your prescription, you can go to any pharmacy and give them your NHS Number, and they will be able to get your prescription from the central system. However, if you have already received part of your prescription you will need to go to Lloyds Pharmacy, Nuffield Road for the remainder.

Lloyds Pharmacy Nuffield Road prescriptions are taking a minimum of 7 (seven) working days to get ready.

If your usual Pharmacy is Lloyds Pharmacy Nuffield Road, we will issue your prescription without a named Pharmacy (onto the central system (Spine)), and you will be able to go to any pharmacy to collect with your NHS number.

Any queries need to be directed to Lloyds Pharmacy.
Thank you for your understanding.

18 October 2022

Availability of appointments on Tuesday 18 October 2022

7 October 2022

Access to your personal health information online from 1 November 2022

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1 November 2022. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to a member of the Nuffield Road Medical Centre team.

18 September 2022

Following the passing of Queen Elizabeth II, Nuffield Road Medical Centre will be closed all day on Monday 19 September 2022.

During this time, there is a wide range of services available.  More information available here - https://www.cpics.org.uk/get-help-during-the-bank-holiday-weekend?fbclid=IwAR1aqGstoY92msnzTfQ2H2ZTajtGo11hx8FP-KLxtDJbambXRrOg0lEFNGY

9 September 2022

Requesting Prescriptions

We want to help you manage your routine repeat prescriptions and get your medication at the right time. 

Requesting your medication in good time is key to this.  Please do not leave it until you run out or only have a couple of days left before you make your request.

We handle hundreds of requests for medications every week, and we know that every request is important.  However, each one takes time to process, and some medications do take longer than our standard time of two complete working days to process as we may need to consult a clinician before issuing the prescription.

We need at least 2 complete working days to process your prescription request and send it electronically to your nominated pharmacy.  The team do their very best to meet this in all cases, however some medications do take longer.  To help you plan your prescription request, we hope the following will help.

We are unable to take prescriptions requests over the phone as this can lead to errors and this is unsafe.

You can order your medications in a number of different ways, and if you are unsure what is the best way for you, please ask a member of the team.  We are happy to help.

Please do remember that once we have electronically sent your prescription to your nominated pharmacy, the pharmacy will need time to get it ready.  Please ask your pharmacy about this.

Thank you for your support.

28 July 2022

Aggressive and Abusive Behaviour 

Over the last few weeks the team at Nuffield Road Medical Centre have experienced a high level of aggression and abusive behaviour.

This aggression has included racism, verbal abuse and threatening behaviour.  Nobody deserves to be treated in this way.  Every member of the team at Nuffield Road Medical Centre are doing their best in difficult times to provide support and care for all our patients and all we ask is that the team are treated with respect and kindness.

Sadly, if we continue to face this type of abuse, we will have to return to closing our door and patients waiting outside to be seen.  We do not want to take this step, however, we need to ensure that our staff can work in a safe environment to do their job, which is appreciated by many.

If you have any questions, you can contact the Operations Manager either by email, phone or when you are next in the surgery.  The details of how to contact us are available here - https://www.nrmc.nhs.uk/contact-us

19th July 2022

Cost of Living Help - Cambridge City Council

We understand that many things impact on health.  Cambridge City Council have provided details of support available to help with the rising cost of living, particularly food and energy costs.

More information about the support that is available can be found here - https://www.cambridge.gov.uk/cost-of-living-help

18th July 2022

Changes to your named GP

As you may be aware, Dr Scahill recently moved on from Nuffield Road Medical Centre. You may also be aware that practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

Dr Charlesworth will be taking over most of Dr Scahill’s patient list. We are also taking this opportunity equalise our GP list sizes and reassign some patients to our new GPs.

They will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

We have reallocated patients at random but have tried to keep families together and ensure vulnerable people or people with complicated medical issues remain with a GP they know. If you think we have made a mistake in your case then please let us know.

Similarly, if you already have a different GP that you see for most of your care and would prefer to be moved to their list then please let us know and we will see if this is possible

You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please email us at CAPCCG.nrmcpatients@nhs.net. If you do not have access to email you can ring us on 01223 423424 

11th July 2022

Emergency Appointments only today

Due to clincian staff shortages and sickness we are only able to offer emergency appointments today.  

7th July 2022

We are working hard to improve how you can contact the Medical Centre.  We have introduced 2 new telephone numbers:

Long Term Conditions - if you have received a letter about your Long Term Condition you can now call the team direct.  The new number is 01223 422588

Cancelling Appointments - if you need to cancel your appointment, you can now leave us a message on 01223 422545.  If you are unable to make your appointment, we ask that you do cancel it so we can offer the appointment to someone else.

We hope these will help with improvements we are making.

Thank you for your support.

16th May 2022

Due to staff absences we are short staffed and only able to offer ermergency appointmetns today.  

20th April 2022

Staff Covid cases

We have our highest amout of staff Covid cases than at any other time during the pandemic.  This will impact pre booked and on the day appointments and getting through to the surgery.  

23rd March 2022

Staff shortages 

We are experiencing staff shortages and will have limted access for online medical appointment requests.  

10th March 2022 

GP Community Pharmacy Consultation Scheme

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

From 1st April 2022 if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

9^th February 2022

Changes to your named GP

As you may be aware, Dr Watson recently moved on from Nuffield Road Medical Centre. You may also be aware that practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

Those that where on Dr Watson’s list will now be shared between, Dr Brookes, Dr Clark, Dr Wood and Dr Nair. 

They will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

We have reallocated patients at random but have tried to keep families together and ensure vulnerable people or people with complicated medical issues remain with a GP they know. If you think we have made a mistake in your case then please let us know.

Similarly, if you already have a different GP that you see for most of your care and would prefer to be moved to their list then please let us know and we will see if this is possible

You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please email us at CAPCCG.nrmcpatients@nhs.net. If you do not have access to email you can ring us on 01223 423424 

7^th February 2022

Contact us online – no need to phone in. 

We have now gone live with our new online consultation service-Patient Triage. This is a great way for you to contact our practice for non-urgent medical, prescribing or admin requests. It is very simple to fill out so please do give it a go if you need to contact us. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist.   If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.

To access this service please click on the link on the home page below. 

21th January 2022

Changes to your named GP

As you may be aware, Dr Salkield recently moved on from Nuffield Road Medical Centre. You may also be aware that practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

Dr Nair will be taking over most of Dr Salkield patient list. We are also taking this opportunity equalise our GP list sizes and reassign some patients to our new GPs.

They will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

We have reallocated patients at random but have tried to keep families together and ensure vulnerable people or people with complicated medical issues remain with a GP they know. If you think we have made a mistake in your case then please let us know.

Similarly, if you already have a different GP that you see for most of your care and would prefer to be moved to their list then please let us know and we will see if this is possible

You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please email us at CAPCCG.nrmcpatients@nhs.net. If you do not have access to email you can ring us on 01223 423424