We offer telephone, video, face to face and online consultations. In line with NHS England guidance all of our appointments are telephone or online first, which can be converted to either a video or face to face consultation if you and the clinician agree it is the best way to help you.
Some things which are best suited to face to face appointments, such as nursing procedures, are directly bookable as face to face appointments.
How to Make an Appointment
Request a consultation by phone - call 01223 423424 during our open hours. We will ask brief information to enable us to book your appointment with the correct member of our team.
Request a consultation using our online service - For non emergency appointments please contact us online using the following link. Please select 'I want help for a medical issue' - https://florey.accurx.com/p/D81044
Please note the non urgent medical need function will be tuned off when all available clincinans time is used. Please do not use 'I have an admin query' for medical matters when the function is turned off. Unfortunately, they will not be dealt with.
Please be courteous to our staff, all our team are doing their very best to support all our patients. Abusive or discriminatory behaviour will not be tolerated.
We offer evening and weekend appointments with a GP or nurse as part of Extended GP Opening hours. These are for routine, non-urgent issues.
You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.
Our receptionist will also at be able to answer any questions you have about the service and how to cancel or change your booking.
If you would like to find out more please go to www.openlater.co.uk
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. To cancel your appointment, please call our cancellation line on 01223 422545. You will only be able to leave a voicemail on this number. Please leave your name, date of birth and the date and time of your appointment. We will then cancel your appointment.
If you fail to notify the Practice that you are unable to attend, you may be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Appointments are available with a wide variety of clinicians and team members. When you ring to request an appointment the receptionist will ask you for some details to help direct you to the team member who can help you best.
Best Suited To
More complex issues such as mental health and multiple conditions
Emergency Care Practitioner
On the day problems, short term illness, injuries
First Contact Physiotherapist
Bone and joint problems
Social Prescribing Link Worker
Support with social issues which are impacting on your health
Blood pressure reviews
Chest and breathing problems
On the day problems
Long term condition reviews
Health Care Assistants
Long term condition reviews
Prescribing Team (consists of 2 prescribing clerks and 2 clinical pharmacists)
On the day prescription queries. Management of repeat prescription system including liaising with pharmacies.
Medication reviews as part of the long term condition review process.
Management of high risk drug monitoring.
Adding medication to records from hospital letters and discharge letters.
Support for GPs with care home rounds and queries from care homes.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will triage your request and only arrange to visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. Most of our visits are carried out by our Emergency Care Practioner and your GP will triage if this appropriate for you.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Not Registered for Online Services?
We are a teaching practice for doctors training to be general practitioners, known as GP Registrars. More junior doctors, known as foundation year doctors also work in the practice. These are qualified doctors at the beginning of their career and work under the close supervision of one of the senior doctors.
The practice is involved in teaching medical students, usually in small groups.
The receptionist will inform you if your doctor is seeing patients with a student in attendance. If you do not wish to see a medical student please inform reception. Declining to see the medical student will not alter your care in any way.