Appointments

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Our Appointments

We offer telephone, video, face to face and online consultations. In line with NHS England guidance all of our appointments are telephone or online first, which can be converted to either a video or face to face consultation if you and the clinician agree it is the best way to help you.

Some things which are best suited to face to face appointments, such as nursing procedures, are directly bookable as face to face appointments.

How to Make an Appointment

Request a consultation by phone - book appointments or a telephone call using our 24 hour telephone booking service Patient Partner (option 1 on the phone line).

For non emergency appointments please use the new contact us online link https://florey.accurx.com/p/D81044

 

GP Appointments

To make a non urgent GP appointment please us the contact us online service

https://florey.accurx.com/p/D81044

Initial telephone call backs will be done in order of clinical priority so this means they could be at any time during the day. If there is a time you are not available then please let us know when you book the appointment and we will avoid that time. Face to face and video consultations will be at a mutually agreed time.

 

Our Team

Appointments are available with a wide variety of clinicians and team members. When you ring to request an appointment the receptionist will ask you for some details to help direct you to the team member who can help you best.  

Team Member

Best Suited To

GPs

More complex issues such as mental health and multiple conditions

Emergency Care Practitioner

On the day problems, short term illness, injuries

First Contact Physiotherapist

Bone and joint problems

Social Prescribing Link Worker

Support with social issues which are impacting on your health

Clinical Pharmacist

Medication reviews

Blood pressure reviews

Nurse Practitioner

Chest and breathing problems

Family planning

On the day problems

Practice Nurses

Long term condition reviews

Nursing procedures

Health Care Assistants

Long term condition reviews

Blood tests

Prescribing Team (consists of 2 prescribing clerks and 2 clinical pharmacists)

 

On the day prescription queries. Management of repeat prescription system including liaising with pharmacies.

Medication reviews as part of the long term condition review process.

Management of high risk drug monitoring.

Adding medication to records from hospital letters and discharge letters.

Support for GPs with care home rounds and queries from care homes.

Extended Hours

Evening and weekend appointments now available

We are now offering evening and weekend appointments with a GP or nurse as part of Extended GP Opening hours. These are for routine, non-urgent issues.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  

Our receptionist will also at be able to answer any questions you have about the service and how to cancel or change your booking.

If you would like to find out more please go to www.openlater.co.uk

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will triage your request and only arrange to visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. Most of our visits are carried out by our Emergency Care Practioner and your GP will triage if this appropriate for you.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Not Registered for Online Services?

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Teaching Practice

We are a teaching practice for doctors training to be general practitioners, known as GP Registrars. More junior doctors, known as foundation year doctors also work in the practice. These are qualified doctors at the beginning of their career and work under the close supervision of one of the senior doctors.

The practice is involved in teaching medical students, usually in small groups.

The receptionist will inform you if your doctor is seeing patients with a student in attendance. If you do not wish to see a medical student please inform reception. Declining to see the medical student will not alter your care in any way.