Appointments
Who do I see?
Routine appointments
We offer telephone, video, face to face and online consultations. In line with NHS England guidance all of our appointments are telephone or online first, which can be converted to either a video or face to face consultation if you and the clinician agree it is the best way to help you.
Some things which are best suited to face to face appointments, such as nursing procedures, are directly bookable as face to face appointments.
How to Make an Appointment
Request a consultation using our online service – For urgent or non urgent appointments please request online using the following link. Please select ‘I want help for a medical issue‘ – https://florey.accurx.com/p/D81044
If you are not able to fill the online form – a member of the team can request an appointment for you over the phone on your behalf.
Please be courteous to our staff, all our team are doing their very best to support all our patients. Abusive or discriminatory behaviour will not be tolerated.
Our Team
Appointments are available with a wide variety of clinicians and team members. When you ring to request an appointment, the receptionist will ask you for some details to help direct you to the team member who can help you best.
| Team Member | Best Suited To |
| Advanced Care Practitioner / Nurses | Acute Minor illnesses |
|
Diabetes Nurse
|
LTC Diabeties and Hypertension
Diabetes reviews On the day problems |
| Emergency Care Practitioner | Short term illness
Chest and breathing problems |
| First Contact Practitioner | Muscular and skeletal issues |
| GPs | More complex issues such as mental health and multiple conditions
Family Planning Cancer Care Reviews |
| Health Care Assistants | Long term condition pre check reviews
Blood tests |
| Practice Nurse | Long term condition reviews
Nursing procedures On the day problems Wound care |
| Social Prescriber | Support with social issues which are impacting on your health requested through a referral |
| Respiratory Nurse | Respiratory issues |
| Prescribing Team
|
On the day prescription queries. Management of repeat prescription system including liaising with pharmacies.
Medication reviews as part of the long term condition review process. Management of high risk drug monitoring. Adding medication to records from hospital letters and discharge letters. Support for GPs with care home rounds and queries from care homes. |
Cancelling your appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. To cancel your appointment, please call our cancellation line on 01223 422545. You will only be able to leave a voicemail on this number. Please leave your name, date of birth and the date and time of your appointment. We will then cancel your appointment.
If you fail to notify the Practice that you are unable to attend, you may be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
GP Extended Access
For our Enhanced Access during April 26, May 26 and June 26, below are the contact details;
Other months of the year appointments will be available in other surgeries like Arbury Road Surgery, Bottisham Medical Practice and East Barnwell Health Centre, the team will check with you before booking these other locations.
Phone number is 01223658146
Email address is cpicb.reception.ccpcn@nhs.net
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will triage your request and only arrange to visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. Most of our visits are carried out by our Emergency Care Practioner and your GP will triage if this appropriate for you.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
