All updates relating to Covid 19 are on the separate Covid 19 button
15th April
High Phone volume and reduced staffing
We are experiencing high phone volumes, whilst working with reduced staff. Our reception staff are involved in working at the vaccination centre and also booking patients into their Covid 19 appointments. Please be patient with us as call volumes have increased and we having to staff the practice with less reception staff.
Staffing week commencing 5th April
Please be aware that from Wednesday 7th April we are deploying a larger number than previously to the Covid vaccination clinics. In addition we will be sending staff into care homes to help with the programme. We will therefore have less staff in reception and clinical appointments during this period.
Please be patient whilst we support this vital piece of work.
18th March 2021
We constantly revise our patients list to reflect the number of GP sessions available. A small number of patients currently under Dr Ben Watson will be transferred among our existing partners. This patients concerned will receive a text message notifying them of this change.
5th March 2021
Nuffield Road Medical Centre is past of a Primary Care Network (PCN) called Cambridge City PCN. We are formed of the following medical practices
- East Barnwell Health Centre
- York Street Medical Practice
- Arbury Road Surgery
- Bottisham Medical Practice
- Cambridge Access Surgery
We work together to provide medical services as part of one network.
February 2021 Mental Health Services
All mental health services currently remain open, however due to capacity available whilst dealing with the challenges of the pandemic, there may be delays to planned, non-urgent appointments and referrals. Support available includes:
- For wellbeing support patients can contact the Lifeline Helpline 11am-11pm on 0808 808 2121.
- Please continue to call PCMH staff for advice and support around the management of mental health in primary care.
- Patients can self-refer to the Psychological Wellbeing Service if they require therapy https://www.cpft.nhs.uk/psychological-wellbeing-service
- Crisis services are running as normal, and patients can contact the First Response Service by calling 111 and selecting option 2 (in Wisbech call 111, select option 1 and ask to be put through to FRS).
- For details of other support available within the community please visit https://www.keep-your-head.com/
Letter to patients regarding some changes to your named GP
December 2020
Your Named General Practitioner - Dr Brookes to Dr He
You may be aware that we have recently welcomed some new doctors to Nuffield Road Medical Centre. You may also be aware that practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.
Dr Brookes and Dr Wood carried very large list sizes while we were short of doctors, so we are taking this opportunity to equalise list sizes and reassign some patient’s accountable GP.
Your named GP will now be <GP Name>.
They will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.
We have reallocated patients at random but have tried to keep families together and ensure vulnerable people or people with complicated medical issues remain with a GP they know. If you think we have made a mistake in your case then please let us know.
Similarly, if you already have a different GP that you see for most of your care and would prefer to be moved to their list then please let us know and we will see if this is possible.
You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please email us at CAPCCG.patientsNRMC@nhs.net. If you do not have access to email you can ring us on 01223 423424.
Your Named General Practitioner - Retirement of Dr Alderson
As you may be aware, Dr Alderson has recently retired from General Practice, and we have also welcomed some new doctors to Nuffield Road Medical Centre. You may also be aware that practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.
Dr Salkield will be taking over most of Dr Alderson’s patient list. We are also taking this opportunity to equalise our GP list sizes and reassign some patients to our new GPs.
They will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.
We have reallocated patients at random but have tried to keep families together and ensure vulnerable people or people with complicated medical issues remain with a GP they know. If you think we have made a mistake in your case then please let us know.
Similarly, if you already have a different GP that you see for most of your care and would prefer to be moved to their list then please let us know and we will see if this is possible
You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please email us at CAPCCG.nrmcpatients@nhs.net. If you do not have access to email you can ring us on 01223 423424
Yours sincerely
On Behalf of Nuffield Road Medical Centre
Keeping you safe. Changes we have made in response to COVID-19
We are open as usual but we have made some changes to the way we work to keep you safe.
Social distancing in the building
To make sure we can maintain 2-metre social distancing in the waiting room we have limited the number of people in the building. Unfortunately, this has meant we have had keep the front door closed and use the intercom system to let you in. This may mean you will have to wait outside until there is enough room in the building. We hope to open the front door again in the spring but this will depend on guidance from NHS England.
Consultations
We are offering face-to-face, video, telephone and online consultations. For face-to-face and video consultations with GPs, we ask you to book a telephone consultation first, either through reception or by booking online. A face-to-face or video consultation will be arranged if you and your doctor agree one is needed. Please see below for more details on online consultations and our digital offer.
Separate areas
We have a dedicated doctor and a separate area for people who need to be seen in the surgery because of symptoms that could be COVID-19. We use a separate entrance for this area and they do not enter the waiting room.
Screening
Our reception staff will call you the day before a prebooked appointment to ask if you have a temperature, persistent cough or have lost your sense of smell or taste. If you have any of these symptoms, we will ask you to rebook your appointment.
In addition, everyone who enters the building has a temperature check and we ask everyone in the building to wear a facemask. All our healthcare professionals wear PPE for all consultations as recommended by Public Health England.
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Online isolation notes launched - providing proof of coronavirus absence from work
People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation note through a new online service. Please click on this link
Advice for parents during coronavirus
Advice for Paretnts