New Patient Registration
Practice Area: The practice serves the area in Cambridge City lying to the north and west of the river and the villages of Histon, Impington and Milton.
Registration forms for patients living within the Practice Area: You will either need your NHS card or a GMS1 (available from reception). Please complete either of these forms along with the questionnaires that the receptionist will give you. It is important that you complete these forms fully and remember to sign them. Our receptionists are very happy to help should you need it. The practice will arrange the transfer of your medical records from your previous surgery, usually within four weeks.
Out of Area Registrations: New arrangements introduced from January 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area, to see if they will be accepted on to the patient list.
The new arrangements mean the practice now has the option to register patients who live outside the practice area, but without any obligation to provide home visits.
If your application is considered, the practice will only register you without home visits if it is clinically appropriate and practical in your individual case. To do this we will ask you the following question:
“Will your health care be compromised by a registration that does not include access to home visits or emergency treatment by the doctor who knows you and your medical history?”
Your application will then be assessed by one of our GPs, and you will be notified in writing and by telephone of the decision to accept or decline your registration.
If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. If you have an urgent care need and the surgery cannot help you at home we may ask you to call NHS 111 and they will put you in touch with a local service (this may be a face to face appointment with a local healthcare professional or a home visit where necessary).
We may decide that it is not in your best interests or practical for you to be registered in this way. In these circumstances, we may not register you and advise you should seek to register (or remain registered) with a more local practice.
If accepted but your health needs change we may review your registration to see if it would be more appropriate for you to be registered with a GP practice closer to your home.
For further information, visit the NHS Choices website www.nhs.uk or contact the practice on 01223 423424.
Registration forms for patients living outside the Practice Area: You will either need your National Health Service Card or a note of your NHS Number. Our receptionist will give you a registration pack to complete, including a Clinical Question Form. It is important that you complete these forms fully and remember to sign them. Our receptionists are very happy to help should you need it.
Please be aware that you will not be able to book an appointment at the practice until your registration application has been accepted. The practice will notify you of this by writing and telephone.
Once your registration process is complete, the practice will arrange the transfer of your medical records from your previous surgery. Records usually arrive within 4 weeks.
Allocated GP: As a registered patient you will automatically be allocated a GP, however you will be able to request a preferred GP. Please make the receptionist aware of this when returning your forms.
New Patient Appointment: The receptionist will offer you an appointment to see our health care assistant. This is an important part of your registration as it will give us information about you while we wait for your records to be transferred.
Medications: You will need to see a doctor before you are able to request any repeat medication. Please allow time to make this appointment before you run out of this medication.
As a patient of Nuffield Road Medical Centre you can expect:
Care which is provided in a safe setting, by competent and committed staff.
Considerate, respectful, and compassionate care regardless of your age, race, gender, religion, national origin, sexual orientation, or physical or mental disability.
To be addressed by your proper name or by a name that is preferable to you.
To be told the names of the doctors, nurses, and other health team members directly involved in your care.
Coordination of sign language or foreign language interpretation services, if you need them.
Information about your diagnosis, treatment, any expected results and the planned course of treatment, including an explanation about procedures.
Information on the risks, benefits, and alternatives of your treatment.
Convenient and professional transfer to another facility when medically necessary.
As a patient, you and/or your representative are expected to:
Provide all necessary personal information including your full name, address, home telephone number and date of birth.
provide complete and accurate information about your health.
Ask questions when you do not understand what your doctor or other member of your health care team tell you about your diagnosis or treatment, and work with them on your care plan.
Inform your doctor if you anticipate problems in following prescribed treatment, or if you are considering alternative therapies.
Ask your doctor or nurse what to expect regarding treatment, and work with them to develop a management plan where appropriate. You should tell your doctor or nurse about any worries you have about planned treatment.
Respect your doctors' rights to have a chaperone present for examination or procedure if it is considered appropriate.
Treat staff, other patients, and visitors with courtesy and respect. Violent, aggressive, abusive or threatening behaviour towards the practice doctors, staff or persons visiting the surgery will not be tolerated. Involvement in situations such as this may result in the offender being removed from the Practice list.
Abide by the facilities rules and regulations.
Be on time for your appointments, and notify us as soon as possible if you cannot keep your appointments.
Be considerate of noise levels, private, and safety. Weapons are prohibited on premises.
Comply with policies to ensure the rights and comfort of all patients.
Comply with the NO SMOKING policy.