Please note from Monday 5th March 2018 our Practice will offer a system called Doctor First that gives all our patients same-day access to a doctor.
If you would like an appointment or health advice from a GP please call the surgery. Our receptionist will take some brief details from you along with your contact number and the doctor will call you back for a telephone consultation. If after speaking with you the doctor thinks you need to come into surgery, they will make a mutually convenient appointment for you, this is usually on the same day.
Alternatively you can book a telephone consultation online if you are registered for online services.
A guarantee cannot be given as to the time the GP will call back. It is helpful however if specific call back times are preferred, to inform the receptionist so this information can be made available to the GP who will endeavour to call taking this information into account. For example – Call before 11am, or please call at lunchtime between 12:30 and 1:30pm.
Additional appointments available at Nuffield Road
We are making more appointments available for patients at this practice. Additional appointments can be booked from the end of January until the end of March 2018. This is because we know that there are times you want to be able to see a GP at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment.
The extra appointments are bookable by ringing reception on the usual number or by booking online.
If you haven’t yet signed up for GP Online services simply call into the practice with two forms of photo ID and proof of address. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/GPonlineservices
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else who needs it.
Alternatively, there are a wide range of other local NHS services available, including:
NHS 111 can help residents if they need medical help or advice urgently but it’s not a life-threatening situation. Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.
They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary, they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone.
GP out-of-hours service (OOH)
You can access the GP out-of-hours service by calling NHS 111. The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the OOH GP service.
Many minor illnesses can be treated at home with basic medicines that are available from your local pharmacy. Stocking up on essential medicines can help you avoid a trip to the GP or even A&E. Medicine cabinet essentials include:
- painkillers such as aspirin, paracetamol, and ibuprofen
- anti-diarrhoea tablets and rehydration powders
- indigestion treatment
- bandages and plasters
- antiseptic cream or spray
- first aid kit
Local pharmacies can offer expert advice and treatment for a wide range of common conditions and minor injuries.
Pharmacies can help with a range of things including aches and pains, hangovers, colds, emergency contraception, and non-prescription medication. General opening times for pharmacies can be found at www.nhs.uk
Minor Illness and Injury Units
There are a number of Minor Illness and Injury Units (MIIU) across the county that can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. No appointment is needed.
Monday – Sunday: 8am-8pm
Bank holidays: open 8am-8pm
Monday – Friday: 8.30am-6pm
Bank holidays: 8.30-6pm
Monday – Friday: 8.30am-6pm
Bank holidays: 9am-5pm
North Cambs Hospital, Wisbech
Monday -Friday – 8.30-6pm
Saturday/Sunday – closed
Mental Health – 111 option 2
There is a new First Response Service (FRS) in Cambridgeshire and Peterborough which gives those in mental health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2*.
The new service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year. Calls to NHS 111 are free from a landline or mobile phone.
*Patients registered with practices in Wisbech can access the service via dialling 111. The call handler will then transfer them direct to the FRS service.
Dental emergency and out-of-hours care
If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.
The surgery has an appointments system known as ‘Advanced Access’. Under this system you are able to book with your preferred GP if they are available on the day you telephone. You are also able to book up to 4 weeks in advance. Early morning and evening appointments are available on Wednesdays.
Appointments can be booked at reception, by telephone or by the internet.
Book your appointment online
It is preferable for you to see your usual doctor whenever you can. However, if your problem is urgent and your doctor is not available, you will be given an appointment with the first available doctor that day.
Please note, routine appointments are for ten minutes and for one person only. If you are late for your appointment we will ask you to re book.
Emergencies - Weekdays 08:30 - 18:00
Many problems can be managed and assessed by the staff at the practice. If you or your child are very ill and need to see a doctor quickly, please tell the receptionist and explain the circumstances. If you are unsure, please telephone the practice for advice.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
The Nurse Practitioners at Nuffield Road Medical Centre can prescribe a range of drugs from the nurses Formulary. They are experienced nurses who see all age groups and have a particular interest in asthma and respiratory illness.
Please do not use the nurse practitioner just for repeat prescriptions unless you require a health check at the same time, e.g. a blood pressure check for the contraceptive pill.
You may also request a telephone call from your doctor. The receptionist will take your details and the doctors or nurses will usually return your call at the end of the surgery.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
This can be a useful way to contact you. If available, please provide your mobile telephone number. In most cases the message will ask you to ring the practice.
We will also send a text to confirm appointment bookings and to send a reminder a day before.
Please inform the practice if you do not wish to receive these.